Returns & Refunds — Pets Paradise Global

We want you to be completely satisfied with every purchase from Pets Paradise Global (petsparadiseglobal.com).

30-Day Happiness Guarantee

Contact us within 30 days of delivery for a replacement or full refund on damaged, defective, or misdescribed items.

Returns

• Return requests must be made within 30 days of delivery.
• Items should be unused and in original packaging where possible.
• We cover return shipping for faulty or incorrect items.
• For change-of-mind returns, return shipping is paid by the customer.

Refunds

Approved refunds are returned to your original payment method within 5–10 business days.

Damaged or Incorrect Items

Email hello@petsparadiseglobal.com within 7 days of delivery with your order number and photos.

Cancellations

Orders can be cancelled within 24 hours of placement. After 24 hours, if your order has entered fulfilment, contact us and we will do our best to help.

Contact

Email: hello@petsparadiseglobal.com | Contact form