FAQ

Frequently Asked Questions

How long does shipping take?

We ship worldwide with tracked delivery. Most orders arrive in 15–35 business days depending on your country and local customs processing.

Do you provide tracking?

Yes. Once your order ships, you will receive a tracking link by email.

What is your return policy?

We offer a 30-Day Happiness Guarantee. Contact hello@petsparadiseglobal.com within 30 days of delivery.

How does Buy 2 Get 10% OFF work?

Add two eligible items and enter code PETS10 at checkout.

How do I contact support?

Email hello@petsparadiseglobal.com or use our live chat widget.