Shipping policy
Shipping Policy — Pets Paradise Global
Pets Paradise Global (petsparadiseglobal.com) fulfils orders via our partner warehouse network with tracked shipping where available.
Honest delivery estimate (locked): Ships from our partner warehouse — estimated 12–25 business days.
Processing time
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
Delivery time
After dispatch, most destinations receive orders in approximately 12–25 business days. Exact timing depends on destination, customs, and carrier conditions. These windows are estimates, not guarantees.
- Australia: often toward the shorter end of the range once dispatched
- United States, Canada, United Kingdom, EU and rest of world: commonly within 12–25 business days after dispatch
You will receive tracking details by email when your order ships (where tracking is available).
Shipping costs
Shipping costs (if any) are shown at checkout before you pay. Free-shipping promotions apply only when stated on the offer.
Duties and taxes
International orders may be subject to import duties, taxes, or brokerage fees charged by your country. These charges are the customer’s responsibility unless required otherwise by law.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If goods are faulty, not as described, or fail to meet consumer guarantees, you are entitled to a remedy under the ACL.
Contact
Pets Paradise Global
112 Pinelands Rd, Sunnybank Hills QLD 4109, Australia
Phone: 0412 746 986
Email: hello@petsparadiseglobal.com
Policy version MARKER-S-1784572834