Shipping policy

Please allow 15–35 business days for delivery depending on your location. Some remote areas may take longer. Tracking information will be provided once your order is dispatched. SHIPPING RESTRICTIONS Some products cannot be shipped to certain countries due to local laws and regulations. If your country is restricted for a specific product, you will be notified at checkout and will not be able to complete the purchase for that item. You are still welcome to browse all products on our store. SHIPPING COSTS Shipping costs are calculated at checkout based on your location and the items ordered. CUSTOMS & DUTIES International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. Pet Paradise Online is not responsible for delays caused by customs. LOST OR DELAYED ORDERS If your order has not arrived within 45 days, please contact us and we will investigate with the supplier.