Refund policy

We want you to be completely satisfied with your purchase from Pet Paradise Online. RETURNS We accept return requests within 30 days of delivery. Items must be unused and in original packaging. Due to the nature of international dropshipping, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. REFUNDS Once a return is approved, refunds will be processed to your original payment method within 5–10 business days. DAMAGED OR INCORRECT ITEMS If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and we will arrange a replacement or full refund at no cost to you. CANCELLATIONS Orders can be cancelled within 24 hours of placement. After 24 hours, the order may have already been forwarded to our supplier and cannot be cancelled.